Frequently Asked Questions

RepPlaybook is an AI-powered sales readiness platform that gives sales leaders objective proof that their reps are ready to talk to customers. We use AI role-play, adaptive knowledge testing, and real-world scenario analysis to measure and improve rep readiness, cutting ramp time in half.

RepPlaybook is built for three key audiences: (1) Sales leaders who need visibility into rep readiness before customer conversations, (2) Enablement teams who need to prove training ROI with objective metrics, and (3) Sales reps who want to practice and build confidence before their first calls.

Most teams are up and running in under a week. Our onboarding process includes: (1) Initial setup and user import (1 day), (2) Content upload and AI training (2-3 days), (3) Team training and launch (1-2 days). We provide hands-on support throughout the entire process.

No technical expertise required. RepPlaybook is designed to be intuitive for sales leaders and reps. Our interface is simple, and we provide comprehensive training and support. If you can use Salesforce or Slack, you can use RepPlaybook.

Traditional LMS platforms focus on content consumption—watch videos, read docs, check boxes. RepPlaybook focuses on practice and mastery. We use AI role-play, adaptive testing, and real call analysis to ensure reps can actually perform, not just complete modules. Think of us as the practice arena, not the library.

Our AI simulates real customer conversations, adapting in real-time to your rep's responses. Reps can practice discovery calls, objection handling, demos, and closing scenarios. The AI provides instant feedback on messaging, tonality, and effectiveness. It's like having an unlimited supply of practice customers who never get tired.

A readiness score is an objective measure of whether a rep is prepared for customer conversations. It's calculated based on: (1) Knowledge test performance, (2) AI practice session results, (3) Script adherence and messaging quality, (4) Scenario handling ability. Scores range from 0-100, with 80+ typically indicating readiness.

Yes! You can upload your own training materials (PDFs, videos, presentations), and our AI will automatically generate tests and practice scenarios from your content. You can also create custom scenarios from scratch or import them from past sales calls.

Yes! RepPlaybook integrates seamlessly with your existing sales stack including Salesforce, HubSpot, Gong, Chorus, Outreach, and more. We can automatically pull call recordings, sync training completion to CRM fields, and correlate readiness scores with performance metrics.

Absolutely. We're SOC 2 Type II compliant with enterprise-grade encryption for data at rest and in transit. Call recordings are stored securely and only accessible to authorized users in your organization. We never share your data with third parties or use it to train public AI models.

Yes! We offer a RESTful API for custom integrations. You can access rep readiness scores, training data, practice session results, and more. We also support webhooks for real-time notifications. Visit our API documentation page for more details.

RepPlaybook works on all modern web browsers (Chrome, Safari, Firefox, Edge) and has native mobile apps for iOS and Android. The platform is cloud-based, so there's no software to install or maintain.

RepPlaybook pricing is based on the number of active reps using the platform. Plans start at $99/rep/month for our Professional tier, with volume discounts available. We also offer a 14-day free trial with no credit card required. Contact our sales team for custom Enterprise pricing.

Yes! We offer a 14-day free trial with full access to all features. No credit card required. You can invite your team, upload content, and test the AI practice features to see how RepPlaybook works for your organization.

Yes, you can change your plan at any time. Upgrades take effect immediately, and you'll be prorated for the current billing period. Downgrades take effect at the start of your next billing cycle. There are no cancellation fees.

Yes! Annual contracts receive a 20% discount compared to monthly billing. We also offer volume discounts for teams with 50+ reps. Contact our sales team to discuss custom pricing for your organization.

Most teams see measurable improvement in ramp time within 4-6 weeks. You'll have visibility into rep readiness scores immediately, but the real impact shows when your new reps start closing deals 30-50% faster than your historical average. We track time-to-first-deal, quota attainment, and win rates to prove ROI.

No! We help you get started with templates for common sales scenarios (discovery, objection handling, closing). You can also import your existing content, and our AI will automatically generate role-play scenarios and test questions from your pitch decks, battle cards, and call recordings.

All plans include email support with 24-hour response times. Professional and Enterprise plans include live chat support, dedicated customer success managers, and quarterly business reviews. We also provide comprehensive documentation, video tutorials, and a community forum.

Reps actually want to use RepPlaybook because it helps them succeed. Unlike boring compliance training, our AI role-play feels like a game and the real call library shows them exactly how top performers close deals. Plus, managers can see readiness scores, so reps are motivated to practice. Our average engagement rate is 87% vs. 30-40% for traditional LMS.

Based on our customer data: (1) 50% reduction in average ramp time, (2) 3x higher win rate for certified-ready reps, (3) 89% of ready reps hit quota in first 90 days, (4) 40% improvement in objection handling scores. Individual results vary based on team size, industry, and implementation.

We track multiple ROI metrics: (1) Time-to-first-deal (days from hire to first closed deal), (2) Ramp time to full productivity, (3) Win rate correlation with readiness scores, (4) Quota attainment rates, (5) Cost per rep (training time + resources). Most customers see 5-10x ROI within the first year.

Yes! We have detailed case studies from customers in various industries including SaaS, financial services, and healthcare. We can also connect you with existing customers in your industry for reference calls. Visit our case studies page or contact sales for more information.