Last updated: January 1, 2025
These Terms of Service govern your use of RepPlaybook's AI-powered sales readiness platform. By accessing or using our services, you agree to be bound by these terms.
By creating an account, accessing, or using RepPlaybook ("Service", "Platform", "we", "us", or "our"), you ("you", "your", or "User") agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, do not use our Service.
These terms apply to all users, including sales representatives, managers, administrators, and organizational account holders.
RepPlaybook is an AI-powered sales readiness platform that provides:
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.
You must be at least 16 years old and have the authority to enter into these terms. By using the Service, you represent that you meet these requirements.
You are responsible for:
You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate and current.
You agree NOT to:
You retain ownership of all content you upload to the Platform, including training materials, sales scripts, call recordings, and practice session data ("User Content").
By uploading User Content, you grant RepPlaybook a limited, non-exclusive, worldwide license to use, store, process, and display your content solely to provide and improve the Service. We will not use your content to train public AI models or share it with other customers.
You are solely responsible for User Content and represent that:
The Service, including all software, algorithms, AI models (excluding your private models), designs, text, graphics, logos, and trademarks, is owned by RepPlaybook and protected by copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable license to access and use the Service in accordance with these Terms. This license does not include any rights to copy, modify, or distribute the Service.
Certain features of the Service require payment. All fees are as described on our Pricing page and are due in advance.
By providing payment information, you authorize us to charge the applicable fees. Subscriptions automatically renew unless cancelled before the renewal date.
Refunds are provided on a case-by-case basis. 14-day free trial users will not be charged unless they convert to a paid plan.
We reserve the right to change our pricing with 30 days' notice. Price changes will not affect your current subscription period.
We may offer a 14-day free trial for new users. During the trial, you have access to the full Service. At the end of the trial, you must subscribe to a paid plan to continue using the Service. No credit card is required for the trial, and you will not be charged unless you explicitly upgrade to a paid plan.
You may terminate your account at any time through your account settings or by contacting support. Upon termination, your access will cease at the end of your current billing period.
We may suspend or terminate your account if:
Upon termination, your right to use the Service ceases immediately. Your User Content will be deleted in accordance with our Privacy Policy. You may export your data before termination.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
While we strive for accuracy, our AI-powered features may produce errors or inaccuracies. RepPlaybook does not guarantee that:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, REPPLAYBOOK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
You agree to indemnify and hold harmless RepPlaybook, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of:
The Service may integrate with third-party platforms (Salesforce, HubSpot, Gong, etc.). Your use of these integrations is subject to the third party's terms and policies. We are not responsible for third-party services or their availability.
We may modify these Terms at any time. We will notify you of material changes via email or through the Platform. Your continued use of the Service after changes become effective constitutes acceptance of the new Terms.
These Terms are governed by the laws of [Your State/Country], without regard to conflict of law principles.
Any disputes arising from these Terms shall be resolved through binding arbitration, except where prohibited by law. You and RepPlaybook agree to waive the right to a jury trial or class action.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and RepPlaybook.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction.
If you have questions about these Terms of Service: